Terms & Conditions

Effective Date: [July, 1st 2025]
Last Updated: [October, 15th 2025]

Welcome to Autica Tours Indonesia (“Autica Tours”, “we”, “our”, or “us”).
By accessing or using our website www.auticatours.com and related services, you (“you”, “the traveler”, or “the client”) agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking or using our services.

1. Company Information

• Autica Tours Indonesia is a registered local travel agency based in Yogyakarta, Indonesia, operating under Indonesian tourism laws and regulations.

• Our services include guided tours, overland trips, tailor-made itineraries, and cultural travel programs across Indonesia.

2. Use of Website

• You agree to use this website solely for lawful purposes related to planning, booking, or learning about Autica Tours services.

• Unauthorized use, data scraping, or interference with the website’s operation is strictly prohibited.

• All content, including text, images, and itineraries, is the property of Autica Tours and may not be copied or distributed without written consent.

3. Booking and Payment

• All bookings must be made directly through our official website, authorized agents, or by written confirmation from Autica Tours.

• A deposit or full payment may be required to confirm your reservation, depending on the program type and schedule.

• Payments must be made in Indonesian Rupiah (IDR) or other accepted currencies via approved payment channels.

• Booking confirmation will be issued once payment is received and verified.

4. Pricing and Inclusions

• Prices are quoted per person unless otherwise stated and are based on the services specified in the confirmed itinerary.

• Inclusions and exclusions are clearly stated for each program.

• Prices are subject to change due to currency fluctuations, government regulations, or supplier cost adjustments.

• Once a booking is confirmed, price changes will not affect your existing reservation unless caused by significant external factors (e.g., tax or fuel surcharges).

5. Cancellations and Refunds

• Cancellation requests must be made in writing (email or official message).

• Refunds, if applicable, will follow the cancellation policy stated in your booking confirmation.

• Non-refundable deposits and third-party charges (e.g., hotels, transport) are subject to each supplier’s policy.

• No refund will be made for unused services, late arrivals, or early departures.

6. Changes and Modifications

• Autica Tours reserves the right to modify itineraries, accommodations, or transport when necessary due to operational conditions, safety, weather, or local circumstances.

• We will always provide a suitable alternative of equal or higher value whenever possible.

• Clients will be informed promptly of significant changes affecting their travel plans.

7. Travel Documents and Responsibilities

• Travelers are responsible for ensuring they possess valid passports, visas, travel permits, and any required vaccinations.

• Autica Tours will provide reasonable guidance but is not responsible for denied entry or visa issues.

• Participants must comply with local laws, customs, and environmental guidelines during the trip.

8. Health and Safety

• Travelers should be in good health to join our tours. Any existing medical condition must be disclosed before booking.

• Autica Tours reserves the right to refuse participation to anyone whose condition may pose a risk to themselves or others.

• It is strongly recommended that all travelers purchase comprehensive travel insurance covering medical, cancellation, and emergency evacuation costs.

9. Liability

• Autica Tours acts as an agent between travelers and independent service providers (hotels, transport, guides, etc.).

• We take all reasonable care in selecting reliable partners but are not liable for loss, damage, delay, injury, or death caused by third-party negligence, natural events, or unforeseen circumstances.

• Our liability is limited to the total value of the services booked directly with Autica Tours.

10. Force Majeure

• Autica Tours shall not be held liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, political unrest, pandemics, transportation disruptions, or government restrictions.

11. Privacy Policy

• Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our website and services, you consent to this policy.

12. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the Republic of Indonesia.

• Any disputes shall be settled amicably, or if necessary, through the competent courts in Yogyakarta, Indonesia.

13. Contact Information

For inquiries regarding these Terms and Conditions, please contact:

Autica Tours Indonesia

Yogyakarta, Indonesia

📧 Email: [insert email]

🌐 Website: www.auticatours.com